General Questions:

Q: What types of pets do you cater to?

A: We provide products for dogs and cats.

Q: What kind of medications do you have?

A: We offer a diverse selection of medications designed for the protection of both cats and dogs against fleas and ticks. Our products include topical treatments, chewables, and dewormers, ensuring comprehensive care for your pets. We have options specifically tailored for different weight ranges and conditions.

Q: How do I know which medication is right for my pet?

A: We recommend consulting with your veterinarian to determine the appropriate medication for your pet. 

Our product descriptions also include detailed information to help you make an informed decision.

Ordering and Prescriptions:

Q: What if my pet's medication requires refrigeration?

A: We handle refrigerated medications with care. These goods are supplied in special packaging to keep them at the appropriate temperature throughout transportation.

Shipping and Delivery

Q: How long will it take to receive my order?

A: Standard domestic shipping takes 1-3 days, and international shipping takes 7-14 days. Additionally, we offer expedited shipping options for faster delivery. After completing your purchase, you can check the status of your order by logging in to your account and visiting the profile page.

Q: Do you offer free shipping?

A: Yes, we offer free standard shipping. Check our website for current promotions and shipping details.

Product Information:

Q: Are your products safe and FDA-approved?

A: Yes, all our prescription medications are FDA-approved, and we source our products from reputable manufacturers to ensure safety and quality.

Account and Payments:

Q: Do I need to create an account to place an order?

A: While you don't need to create an account to place an order, we recommend creating one for faster checkout, easy access to order history.

Q: What payment methods do you accept?

A: We accept major credit cards (Visa, MasterCard, JCB, UnionPay, and American Express).

Customer Support:

Q: How can I reach customer support?

A: You can contact our customer support team via call us at 098-886-0687 or email at happypetstore.customerservice@gmail.com

Our support hours are Monday to Friday, 9 AM to 18 PM EST.

Q: What if I have a question that isn’t listed here?

A: If you have any additional questions, please don't hesitate to reach out to our customer service team. We're here to help!